Using ROI to Demonstrate HR Value in the Public Sector
A Review of Best Practices By Jack and Patricia PhillipsThe demand for HR’s accountability through measurement continues to increase. Here, Jack and Patti Phillips provide an overview of best practices in the return on investment (ROI) process and describe how...
So What’s the Bottom Line on ROI?
By Jack and Patti Phillips ROI, return on investment, is a metric fundamental to business and government alike. Executives and chief administrators recognize it, and business and operations managers appreciate it. It is calculated consistently and recognized across sectors around...
Linking Training Objectives to Measures of Training Success
By Jack Phillips, PhD, and Patti Phillips, PhD Before training evaluation begins, program objectives must be developed. Program objectives are linked to the needs assessment. Let’s look at how objectives can be developed within the context of the five-level ROI...
Creating Learning Climate in your classroom
Malcolm Knowles (1980) define the andragogical approach to learning climate as being relaxed, trusting, mutually respectful, informal, warm, collaborative, and supportive, with openness, authenticity, and humanness as key contributing factors. Learning theorists consider all these process elements, defined in Knowles’s...
The Myths of Measurement and Training Evaluation
Trainers and vocational education practitioners recognize that the additional measurement and evaluation is needed. However, regardless of the motivation to pursue evaluation, they struggle with how to address the issue. They often ask, “Does it really provide the benefits to...
Purpose and Goals of PD
Traditionally, many Registered Training Organisations (RTOs) have taken a one-size-fits-all approach to addressing organisational compliance and performance problems: Professional Development Training (PD). The problem with indiscriminately applying this approach is that training is the right answer only when the problem...
The Future of Learning and Performance
by Jack J. Phillips, Ph.D. and Patti Phillips, Ph.D. We have seen training evolve from a necessary expense to acquire critical job skills, to an investment in the organization through employee capability, growth, and development. Based on what we know...
Is Personality More Important than Skills?
One of the greatest traps when thinking about bolstering a company’s capabilities is focusing too myopically on the technology. Sure, great teams require technical wizards, but it turns out that in the eyes of employers hard skills take a back...
Soft Skills for the future
Five right-brain skills are predicted to be in high demand in the “Conceptual Age.” Creativity is emerging as the most important leadership quality for success. The business world is shifting from exclusively valuing left-brain skills, such as subject expertise and...
ROI and the Levels of Evaluation
The complete story of a training program success or failure Patricia and Jack Phillips, from ROI Institute, included return on investment (ROI) as the fifth level of the traditional Kirkpatrick evaluation levels. According to this new ROI methodology for training...