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improving-professional-developmentWhen was the last time you were in a room with a truly exceptional facilitator—where the group was engaged, progress was being made, and issues were raised and then resolved? For me, a great facilitator makes it look like magic; however, we all know it's not that easy.

We recently convened a group of experienced and exceptional facilitators to help us paint the picture of excellent facilitation in action. These facilitators were subject matter experts (SMEs) with at least 20 years of experience. Our intent was to leverage their insights and experiences to capture the critical skills that effective facilitators use.

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Personal-and-Professional-DevelopmentTraining Skills Used by the Virtual Trainer

Virtual training is still training. In the next set of posts I'll review the basic training skills used by virtual and classroom trainers alike, with special focus on what's unique in virtual classroom. This post is about Facilitate Discussions. In both training environments- the face-to-face classroom and virtual one – a key role of the trainers is to facilitate. Facilitation consists of:

  • Asking questions to provoke discussion
  • Drawing people into conversation
  • Praising learners for their participation
  • Enabling participants to apply the learning.

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