Informal learning has emerged as an important element in employee development, and collaborative tools and technology help facilitate this process.

Forward-thinking companies realize that while corporate training continues to play an integral role in advancing today's workforce, informal learning has emerged as an equally important, if not more critical, element. In today's hyperintense workplace, companies are blending informal learning into their development methodologies, recognizing the value of better informed and better skilled employees who are supported at their point of need, and thus creating more competitive advantage throughout the business.

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No matter what the topic, format, or circumstances, many people in the room simply are not on board when a facilitator walks through the door. Every facilitator has witnessed eye rolls, inattention, negative remarks, and body language that signals disinterest. Some people might be curious and questioning, others actively antagonistic.

Few professionals know how to deal with resistance, yet it's a key part of the facilitation process. Sometimes it is even the first sign that people are coming together. Working with resistance - and welcoming its expression - can resolve conflict, help people feel heard, and increase the trust needed for collaboration.

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