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Fotolia 60216328 SAccording to John Tschohl, president of Service Quality Institute and author of "Achieving Excellence Through Customer Service" a significant amount of the money and time companies spend on training is wasted. "Training that is poorly presented goes in one ear and out the other. It's no wonder employees don't change their attitudes or behaviors after they attend a badly presented training session," said Tschohl.

After working in the training field for more than 40 years on six continents, I've seen 10 reasons why group training fails," said Tschohl, also author of Achieving Excellence Through Customer Service.

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InHouseConnect training strategies with the desired business outcomes of your RTO

We live in an increasingly evidence-based business world, where records are continuously used to assess business success. For registered training organisations (RTOs) the evidence-based approach affects all aspects of the organisation where profitability, training needs, learners' needs, compliance, delivery methods, resourcing, training design, technology and other core activities coexist.

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Before deciding what you should do next year, it's critical to step back, take a breath, and do your own year-end review. It's true. As Training and Development professionals, we're all good at setting our own learning goals and then noticing which ones we didn't accomplish. So, we immediately begin identifying ways to improve.

While that's great for continually focusing on improvement, it doesn't give us much of a chance to reflect on what we've done really well. In an RTO environment some times this impact in the ability to influence training outcomes based on the new or updated skills gained through professional development.

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