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training needs assessmentI recently met with a client who was preparing a industry consultation questionnaire for a new Training Product. Here is the crux of what he was planning to ask: What do learners need to learn?

This is one question you should never ask employers (senior leaders). You are asking a tactical question to people who function at a strategic level. Simply put, they don't know the answer. Senior leaders live in the world of results. So, ask them about results. You can then drill down into what employees need to do—and learn—with tactical managers in the organisation (supervisors).

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boring training croppedCompliance training, in too many training organisations, is dangerously close to an oxymoron. No matter how rigorous and compelling our Standards for Registered Training Organisations (RTOs) may be, compliance related training programs, especially in e-learning, are routinely boring, stale, and lacking in any real impact.

For any compliance related training, we build the courses because we have to, and our learners watch them because they have to. But no one pays any more attention than the absolute minimum required. This second-rate status is only natural. Unlike the majority of vocational training programs, which are born directly from an industry need or opportunity, compliance-training programs are foisted upon us without any perceived need from within.

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