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Piramide ROIMeasuring and evaluating learning has earned a place among the critical issues in the learning and development and performance improvement fields. For decades, this topic has been on conference agendas and discussed at professional meeting. Journals and newsletters regularly embrace the concept, dedicating increased print space to it. Professional organisations have been created to exchange information on measurement and evaluation, and more than twenty-five books provide significant coverage of the topic. Even top executives have an increased appetite for evaluation data.

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A Review of Best Practices

By Jack and Patricia Phillips
The demand for HR's accountability through measurement continues to increase. Here, Jack and Patti Phillips provide an overview of best practices in the return on investment (ROI) process and describe how application of these measurement practices can positively impact the HR function in the public sector.

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By Jack and Patti Phillips

ROI, return on investment, is a metric fundamental to business and government alike. Executives and chief administrators recognize it, and business and operations managers appreciate it. It is calculated consistently and recognized across sectors around the world by those stakeholders with fiduciary responsibility for investments in people, projects, and processes.

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